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BCC offers Credit consultancy, debt collection and training of Credit and sales personnel.
35 Divine Road
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BCC specializes in the provision of total Credit Management Consultancy services. The firm was established by the fusion of various credit management expertise coming from different fields ranging from retail, commercial, banking and other industry and academic disciplines of credit management in response to market demand for specialized credit management services. The team of consultants comprises of former Credit Management executives, members of the Institute of Credit Management in Zimbabwe (ICMZ) and other credit profession enthusiasts. BCC is set to enjoy consistent growth through the provision of state of the art specialized solutions. We are targeting an extensive portfolio of clients ranging from large corporates in both the public and private sector through to small/medium enterprises (SMEs) and individuals.
We value our customers and as such we design excellent tailor-made services in accordance to what our customer’s need leaving everyone satisfied.
Through our integrated efforts, we place greater importance on the following:
We aim to become the leading supplier of Credit Consultancy in local and regional markets through novelty, transparency and integrity. BCC believes in the importance of strong professional contact, ethics and high Values, particularly as we operate in a business environment where the micro financing sector is growing hence the need for our services.
Our employees are: trustworthy, Competent, respectful, considerate, and empathetic and they act with integrity.
We aim to:
· Operate in a way that protects and enhances the customer's reputation in the market place
Personalized Service and Accountability
At BCC, our customers enjoy one-on-one contact with the person responsible for the overall account (Portfolio Manager), and one-on-one contact with the person responsible for their day to day business requirements. Both are experts in their field and accountable for delivering exceptional service and the best possible business outcomes.
BCC seeks to provide excellent service delivery by building relationships with customers so as to be able to anticipate their needs. Through listening to our customers, we are able to analyse all feedback from them and act on it to exceed their expectations as we believe there is almost always room for improvement.
We specialize in the following areas:
· Credit consultancy and Advisory services
· Debt collection and recovery
1. CREDIT CONSULTANCY AND ADVISORY SERVICES
We have the time, expertise and resources needed to scan or carry out a scrutiny of your credit function to determine and report on:
· Your credit and collection staff competencies
· Credit policy adequacies
· Collection tools effectiveness
· Your collection techniques effectiveness
· Credit vetting effectiveness
Brooke Credit consultants has developed a specific division within its operation dedicated to advisory services specializing in all areas from:
· Outsourcing credit control
· Drafting of a suitable credit policy
· Credit department construction / staffing
· Credit and collection department documentation
· Credit risk evaluation for potential debtors / vetting
2. DEBT COLLECTION AND RECOVERY
Collecting debts requires specialist skills. Brooke Credit Consultants has the experience, knowhow and ability to collect your debt in a prompt and efficient manner. Brooke Credit consultants collection and recoveries also cover the following areas:
We can offer training and workshop programmes that can assist your business with its collection processes and techniques. These programmes cover an extensive range of topics relevant to the issues faced by the debt collection staff and can be tailored to meet your specific business requirements.
Our training includes:
You may be interested to know that our most popular training programmes include:
Directors and Management
He previously worked within the credit management discipline for various companies including Astra Holdings Limited, British Oxygen Company, TA Holdings, Tedco Management Services and Apex Holdings. He has over 25years experience in the credit practice. After seven years' service as Group Credit Manager, Chris retired from his last employer, a Multinational company, to form BCC as a director/shareholder. Chrispen has written 3 Credit Management Modules currently being used by credit professionals.
William has extensive knowledge of business and is a renowned trainer within Zimbabwe, the regional and international. He has for several years been the President of SAAZ.
Flat 16 Elmond Court , 99 Livingstone Avenue, Harare.
Attached at the Harare Magistrates Criminal Court as a public prosecutor in 2009. Previously worked at Scanlen & Holderness Legal Practitioners, Mawere & Sibanda Legal Practitioners in 2010 as an intern. Representative of Zimbabwe in the African Moot Court Human Rights Competition held in Benin in 2010. Representative of Zimbabwe in the World Human rights moot Court Competition held in South Africa in 2010. She is a confident, self-motivated, result driven and ambitious young lady with excellent communication skills. She has a keen to learn new things and develop her legal skills.
Vongai Caritas Munosiyeyi
· · Current Marketing officer
· Bachelor of Commerce Marketing Management Honours Degree (Midlands State University)
Worked as an Assistant Research Executive in 2009 at Probe Market Research and later joined Econet Wireless for Work related learning. After graduating, she worked as a Marketing Officer at Sunsity and Lawrie Pharmacy managing 5 subunits of the business for 2 years before joining Brooke Credit consultants. She is a results driven lady who strives for self and company development.
· Current Debtors Manager
· Advanced Diploma in Credit Management (ICMZ)
· Bachelor of Commerce in Marketing
· Extensive Credit Management experience
Lorraine has worked as Credit Controller for Spar Distribution Centre before joining Brooke Credit Consultants. She is highly competent in decision making, attention to detail, assessment and analytical skills and is result oriented.
BCC in its person and through its various directors is a member of the following industry associations
Performance and Review
BCC is a firm advocate in promoting formal meetings on a regular basis for the purpose of analyzing data included in presented reports, and also for the opportunity to evaluate overall service levels. BCC is committed to enhancing its effectiveness, and is convinced from experience that the closer the relationship that is formed with our clients, the greater the understanding of their businesses and processes leading to maximized results. We therefore seek to maintain mutually beneficial relationships. BCC continually reviews its procedures and systems. Where change will increase levels of effectiveness, we are, and will continue to be proactive in making change. We are keen on working with our clients in discussing processes and actively encourage input.
The company's aim is to provide transparent accountability in terms of ensuring our business processes and our operational team are working to and exceeding specific client and internal targets. While KRA's form a major part of any partnership relationship, it is our goal and desire to exceed set targets and KRA's. We recognize that each client's situation is different and our flexible approach means we can develop a process to fit particular requirements. We continually challenge our debt recovery action paths to ensure an increasing recovery trend.
Our focus is on monies recovered and recovery rates, whilst protecting our client's brand and integrity. We regard legal proceedings as a last resort in collecting outstanding debts, initiated only after all other approaches have proved unsuccessful.
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