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Brooke Credit Consultants Keywords:

• credit solutions
• business growth
• business credit solutions

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Company Profile:

 Background

BCC specializes in the provision of total Credit Management Consultancy services. The firm was established by the fusion of various credit management expertise coming from different fields ranging from retail, commercial, banking and other industry and academic disciplines of credit management in response to market demand for specialized credit management services. The team of consultants comprises of former Credit Management executives, members of the Institute of Credit Management in Zimbabwe (ICMZ) and other credit profession enthusiasts. BCC is set to enjoy consistent growth through the provision of state of the art specialized solutions. We are targeting an extensive portfolio of clients ranging from large corporates in both the public and private sector through to small/medium enterprises (SMEs) and individuals.

Compelling choice

We value our customers and as such we design excellent tailor-made services in accordance to what our customer’s need leaving everyone satisfied.

Organisational culture

Through our integrated efforts, we place greater importance on the following:

• Commitment to excellence in fulfilment of a shared vision, mission and practices
• Mutual support by staff for each other’s success
• Clearly stated and aligned on principles and agreements for working together
• Emphasis on training and development of staff
• Individual performance objectives set jointly by management and staff and emphasis on efficient two way communication

Mission statement

We aim to become the leading supplier of Credit Consultancy in local and regional markets through novelty, transparency and integrity. BCC believes in the importance of strong professional contact, ethics and high Values, particularly as we operate in a business environment where the micro financing sector is growing hence the need for our services.   

Professionalism

Our employees are: trustworthy, Competent, respectful, considerate, and empathetic and they act with integrity.

Process

We aim to:

• Look for new and innovative ways to deliver our services.
• Be flexible and transparent in our deliverances.
• Build a strong level of trust and honesty with all stakeholders.
• Serve our customers in a manner suitable for their unique business model
• Understand and protect the integrity of the customer's brand and all other corporate secrets

·         Operate in a way that protects and enhances the customer's reputation in the market place

Personalized Service and Accountability

At BCC, our customers enjoy one-on-one contact with the person responsible for the overall account (Portfolio Manager), and one-on-one contact with the person responsible for their day to day business requirements. Both are experts in their field and accountable for delivering exceptional service and the best possible business outcomes.

Service Excellence

BCC seeks to provide excellent service delivery by building relationships with customers so as to be able to anticipate their needs. Through listening to our customers, we are able to analyse all feedback from them and act on it to exceed their expectations as we believe there is almost always room for improvement.

OUR SERVICES

We specialize in the following areas:

·         Credit consultancy and Advisory services

·         Debt collection and recovery

·         Training

1.     CREDIT CONSULTANCY AND ADVISORY SERVICES

We have the time, expertise and resources needed to scan or carry out a scrutiny of your credit function to determine and report on:

·         Your credit and collection staff competencies

·         Credit policy adequacies

·         Collection tools effectiveness

·         Your collection techniques effectiveness

·         Credit vetting effectiveness

Brooke Credit consultants has developed a specific division within its operation dedicated to advisory services specializing in all areas from:

·         Outsourcing credit control

·         Drafting of a suitable credit policy

·         Credit department construction / staffing

·         Credit and collection department documentation

·         Credit risk evaluation for potential debtors / vetting

 

2.      DEBT COLLECTION AND RECOVERY

Collecting debts requires specialist skills. Brooke Credit Consultants has the experience, knowhow and ability to collect your debt in a prompt and efficient manner. Brooke Credit consultants collection and recoveries also cover the following areas:

• Complete ledger management and clean up
• Pre and post write-off collections
• Prime collections
• Tracing of debtors

 

3.      TRAINING

We can offer training and workshop programmes that can assist your business with its collection processes and techniques. These programmes cover an extensive range of topics relevant to the issues faced by the debt collection staff and can be tailored to meet your specific business requirements.

Our training includes:

• In house training
• Public workshops
• Seminars
• Tutorials leading to a Higher diploma in Credit management offered by the institute of credit management in Zimbabwe

You may be interested to know that our most popular training programmes include:

• Effective debt recovery “The Zero %  Arrears prescription”
• Taking the risk out of credit sales
• Effective corporate credit policy formulation
• Building bridges between sales and credit control. Who killed the sale ???
• Debt collection negotiating techniques
• Effective rent and revenue collection
• Debt recovery through the courts
• Psychology of debt collection
• Financial and non-financial performance indicators
• Credit risk evaluation and Management
• The law and legislation of business credit
• Effective debt collection tools
• Judicial management

Directors and Management

 

Chrispen Mungofa

 

• Born on 15 August 1966
• Current Managing Director
• Bachelor of Commerce in Risk Management.
• Diploma in Credit Management (ICMZ).
• Higher Diploma in Accounting (IAC)
• Member of Institute Of Credit Management Executive Board
• Chairperson Mashonaland Branch of the Institute Of Credit Management
• Extensive experience in Credit Management in manufacturing, retail and Tertiary industries.

He previously worked within the credit management discipline for various companies including Astra Holdings Limited, British Oxygen Company, TA Holdings, Tedco Management Services and Apex Holdings. He has over 25years experience in the credit practice. After seven years' service as Group Credit Manager, Chris retired from his last employer, a Multinational company, to form BCC as a director/shareholder. Chrispen has written 3 Credit Management Modules currently being used by credit professionals.

 

William Murinda

 

• Training Advisor and Consultant
• Master of Business Administration
• Bachelor of Business Degree
• Diploma in Credit Management

William has extensive knowledge of business and is a renowned trainer within Zimbabwe, the regional and international. He has for several years been the President of SAAZ.

 

Stancy Makuyana

 

Flat 16 Elmond Court , 99 Livingstone Avenue, Harare.

• Born on 27 February 1988
• Currently Training Consultant
• Bachelor of Laws Honours Degree (LLB hons.) at Midlands State University

 

Attached at the Harare Magistrates Criminal Court as a public prosecutor in 2009. Previously worked at Scanlen & Holderness Legal Practitioners, Mawere & Sibanda Legal Practitioners in 2010 as an intern. Representative of Zimbabwe in the African Moot Court Human Rights Competition held in Benin in 2010. Representative of Zimbabwe in the World Human rights moot Court Competition held in South Africa in 2010. She is a confident, self-motivated, result driven and ambitious young lady with excellent communication skills. She has a keen to learn new things and develop her legal skills.

Vongai Caritas Munosiyeyi

·     ·  Current Marketing officer

·         Bachelor of Commerce  Marketing Management Honours Degree (Midlands State University)

Worked as an Assistant Research Executive in 2009 at Probe Market Research and later joined Econet Wireless for Work related learning. After graduating, she worked as a Marketing Officer at Sunsity and Lawrie Pharmacy managing 5 subunits of the business for 2 years before joining Brooke Credit consultants. She is a results driven lady who strives for self and company development.

 

Lorraine Mushure

·         Current Debtors Manager

·         Advanced Diploma in Credit Management (ICMZ)

·         Bachelor of Commerce in Marketing

·         Extensive Credit Management experience

Lorraine has worked as Credit Controller for Spar Distribution Centre before joining Brooke Credit Consultants. She is highly competent in decision making, attention to detail, assessment and analytical skills and is result oriented.

Industry Affiliation

 

BCC in its person and through its various directors is a member of the following industry associations

• Institute of Credit Management in Zimbabwe (ICMZ)
• Institute of Bankers Association of Zimbabwe
• Association of Certified Credit Executives
• Institute of Administration and Commerce

 

Performance and Review

BCC is a firm advocate in promoting formal meetings on a regular basis for the purpose of analyzing data included in presented reports, and also for the opportunity to evaluate overall service levels. BCC is committed to enhancing its effectiveness, and is convinced from experience that the closer the relationship that is formed with our clients, the greater the understanding of their businesses and processes leading to maximized results. We therefore seek to maintain mutually beneficial relationships. BCC continually reviews its procedures and systems. Where change will increase levels of effectiveness, we are, and will continue to be proactive in making change. We are keen on working with our clients in discussing processes and actively encourage input.

 

The company's aim is to provide transparent accountability in terms of ensuring our business processes and our operational team are working to and exceeding specific client and internal targets. While KRA's form a major part of any partnership relationship, it is our goal and desire to exceed set targets and KRA's. We recognize that each client's situation is different and our flexible approach means we can develop a process to fit particular requirements. We continually challenge our debt recovery action paths to ensure an increasing recovery trend.

Our focus is on monies recovered and recovery rates, whilst protecting our client's brand and integrity. We regard legal proceedings as a last resort in collecting outstanding debts, initiated only after all other approaches have proved unsuccessful.

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Products:

• Credit consultancy and Advisory services
• Debt collection and recovery
• Training

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Services:

• Training
• Debt collection and recovery
• Credit consultancy and Advisory services

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